Escape by Discover Card

How do I earn Miles?

As an Escape by Discover Cardmember, you will earn unlimited Double Miles on every purchase you make.

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How do I redeem my Miles?

You can redeem your Miles how you want, when you want—select a gift card from more than 90 brand-name Partners, choose a Discover Gift Card, make a charitable donation, apply a travel credit to your account or receive cash. Your Miles work with your schedule, too—redeem them 24/7 online, or call 1-800-DISCOVER (1-800-347-2683).

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Is there a cap to the number of Miles I can earn?

There is NO cap on the number of Miles you can earn—every purchase you make provides you with an opportunity to earn Double Miles.

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Will my Miles expire?

Miles have no expiration date; however, if your account is closed for any reason or inactive for 18 consecutive months or if you fail to make the Minimum Payment Due by the Payment Due Date for two consecutive billing periods, your Miles will be forfeited. You can log in to the Account Center to see the Escape by Discover Terms and Conditions for additional information.

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Where do I find the number of Miles I have to redeem?

You can always see how many Miles are available for redemption under "Current Miles Balance" on the first page of your monthly Miles by Discover Card Statement. Or, log in to the Account Center to view your Miles statement online. Not registered for the Account Center? Register now

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For new purchases, when will I see the Miles on my statement?

New Miles earned will appear on the first page of each monthly statement. You can view your Miles by logging in to the Account Center and going to your Statements page. The most recent statement will reflect the total number of Miles Available to Redeem, as of that statement. Not registered for the Account Center? Register now.

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Are there blackout dates or advanced bookings required for air travel?

There are NO blackout dates or advanced booking requirements—NO travel restrictions period.

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Can I transfer Miles from another card or frequent flier program to my Escape Card account?

No, you can’t transfer Miles. But you’ll be earning new Miles so quickly, they’ll add up before you know it.

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If I report my Discover Card lost or stolen and am reissued a new card, will my Miles be transferred to my new account?

Yes. We will automatically transfer your Miles to your new Escape Card account.

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What can I redeem my Miles for?

• Travel: Book your travel the way you want. Redeem 10,000 Miles and get a $100 travel credit to your account toward a travel purchase. Just remember to redeem your Miles within 90 days after the date your travel purchase posts to your account.
• Partner Gift Card: Redeem for Partner gift cards from over 90 brand-name Partners, starting at 1,000 Miles.
• Discover Gift Card: Redeem your reward for a Discover Gift Card, good wherever Discover Card is accepted, starting at 5,000 Miles
• Donate to Charity: Donate to charity and give back starting at 5,000 Miles
• Cash: Redeem for a direct deposit to your bank account or a Discover account credit starting at 5,000 Miles

Note: You cannot redeem your Miles if your account is delinquent. Log in to the Account Center to see Terms and Conditions for additional information.

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Do I have to redeem my Miles on specific airlines?

Your Miles program is flexible—book any airline, any flight, an aisle or window seat—it’s up to you. All you have to do is pay with your Escape Card when you are booking your flight, and redeem for travel credits when the transaction posts to your account.

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How do I redeem for a travel credit?

Redeeming for a travel credit is easy:

• Choose your travel—any airline, cruise, vacation package, hotel or car rental.
• Book it—through any airline, travel agent or online travel site.
• Pay—with your Escape Card.
• Redeem—your accumulated Miles for travel credits to your account.

Just remember to redeem your Miles within 90 days after the date the travel purchases post to your account.

Here's how it works: you have 10,000 Miles available to redeem. You purchase a $200 airline ticket. Once it posts to your account, you can redeem for a $100 travel credit by logging into the Account Center or calling 1-800-DISCOVER (1-800-347-2683). Not registered for the Account Center? Register now.

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Is there a limit to the number of Miles I can earn?

There is NO limit to the number of Miles you can earn—every purchase provides you with an opportunity to earn Miles.

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What are the enhanced travel features I receive from the Escape by Discover Card?

The Escape Card includes a suite of enhanced travel features, including Primary Car Rental Insurance, Lost or Damaged Luggage Insurance, Travel Delay Insurance, and Trip Cancellation Insurance.

Primary Car Rental Insurance, Lost or Damaged Luggage Insurance, Travel Delay Insurance, and Trip Cancellation Insurance are underwritten by Virginia Surety Company, Inc. Refer to each Evidence of Coverage for more complete information.

In addition to the enhanced travel features, you receive the benefits built–in to every Discover Card, including $500,000 flight accident insurance and 24/7 Travel Assistance, which provides a wide range of travel assistance benefits.

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How do I apply for the Escape by Discover Card?

You can apply for the Escape Card online or over the phone by calling 1-800-DISCOVER (1-800-347-2683).

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How can I find out the status of my Escape by Discover Card application?

It can take up to 30 days to process an application. If 30 days has passed since you applied, please call us toll free at 1-800-DISCOVER (1-800-347-2683) to find out the status of your application.

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Why do I need to activate my new Discover Escape Card?

The activation process is a security measure. When you call us to activate your Card, we will ask you to provide your personal information. This is how we ensure that you, not others, are using your Card. To make the activation process as quick as possible, please call us from your home phone. For security purposes, if you receive multiple Card packages in the mail, you will need to activate each one separately.

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Can I request an additional Escape by Discover Card online?

In Customer Service within the Account Center, you can request new designs for your Card, add an Authorized User to your Account or request a replacement for a worn or damaged Card. Just log in to the Account Center, go to Customer Service and choose either the “Request or Replace a Card” link or “Add a Person to Your Account” link under Account-Related Requests.

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How can I request a Personal Identification Number (PIN) for ATMs and cash advances?

Please call us at 1-800-DISCOVER (1-800-347-2683) from your home telephone. A Customer Service representative will ask you a few questions and process your request. PINs may be requested only by telephone at this time.

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What should I do if my Escape by Discover Card is lost or stolen?

Call us immediately at 1-800-DISCOVER (1-800-347-2683) to report the Card’s loss or theft. We will close your Account and reissue you a new Account number and Card(s). If your lost/stolen Discover Card is registered at the Account Center, you’ll need to re-register when your new Card arrives in the mail.

If you use our Auto Bill Pay online service, we will contact your biller directly to inform them of your new Account number and expiration date.

If you have set up automatic payments directly with billers outside of the Auto Bill Pay service, you will need to contact them with your new Account number and expiration date.

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Can I change my address, phone number and e-mail address online?

Yes. Log in to the Account Center, go to Personal Profile, and then click on “Update Your Personal Information.” You can change your Account information in addition to managing other aspects of your Account. Not registered for the Account Center? Register now.

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How can I request a credit limit increase?

Please call us at 1-800-DISCOVER (1-800-347-2683). A Customer Service representative will ask you a few questions and process your request. Credit limit increases may be requested only by telephone at this time.

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What security measures are in place on Discovercard.com?

Making sure you're secure when you manage your online Account at Discovercard.com is one of our top priorities. We currently have multiple industry-standard security solutions in place including:

 

• 128-bit Secure Socket Layer (SSL) that encodes the personal information you send over the Internet
• Multiple firewall layers
• Active system monitoring to provide real-time alerts

 

Our $0 Fraud Liability Guarantee ensures that you’re never responsible for unauthorized usage of your Discover Card.

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How can I tell if the Web page I am on is secure?

Authentic e-mails from Discover Card will come from one of these five addresses:

 

• discovercard@email.discovercard.com
• discovercard@service.discovercard.com
• websupport@service.discovercard.com
• discovercard@autobillpay.discovercard.com
• discoverbusinesscard@email.discovercard.com

 

If you receive what appears to be a fraudulent e-mail from us, please call 1-800-DISCOVER (1-800-347-2683) immediately.

Please note that messages you receive in the Account Center at Discovercard.com are always secure.

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